A fully automated journey for the accompanying communication for all events is by now a standard feature and much talked about. But what does it look like when the webinar recording of a Teams webinar (or meeting) is to be sent automatically to the participants? There are several reasons why this requirement sounds easier than …
With the new feature, which is currently in preview, unmapped fields in Dynamics 365 Customer Insights – Journeys can now also be integrated into registration forms without having to adapt the data model. In this article, I’ll show you how the feature works, what happens technically in the background and why it’s so exciting for …
Read more “A first look on unmapped fields in event registration forms”
Here on the blog, everything usually revolves around Dynamics 365, Customer Insights and digital projects. But right from the start, the idea was to also leave room for my second passion, music. Today I am daring to make my first small contribution in this genre. On Sunday, June 15, 2025, I will be playing a …
Read more “Concert announcement: Fin de Siècle – June 15, 2025”
Digital channels dominate marketing, but physical mailings remain relevant for many companies – especially in combination with digital touchpoints. But how do you choose the right contacts for mailing? And how do you automate this process efficiently? In this article, you will learn how to use Customer Insights – Journeys to create an automated selection …
Read more “From journey to mailbox: create marketing lists based on customer behavior”
A creative solution for Dynamics 365 Customer Insights. Anyone who works with Dynamics 365 Customer Insights knows that sending files via real-time forms is a frequent requirement – and yet this function is missing from the standard system. In this blog article, I’ll show you how you can close this gap with creativity and the …
Recently, a customer requested that the success message after submitting a Microsoft 365 Customer Insights – Journeys form (realtime) be displayed with various formatting. Additionally, a button should be added to reload the page. “How hard can it be?” I thought to myself. However, I didn’t get very far with the standard events, so some …
Read more “Create a formatted ‘Thank you notification’ in real-time forms”
I actually did it – I set up my own blog! 🎉 It feels like ages ago when I first approached the community with a solution in Dynamics 365 Customer Insights. In Pauline Kolde and her fantastic blog, I quickly found a platform to share my ideas and solutions. Thank you for that, dear Pauline! …